Terms of Service

Article 1 – Definitions

Customer: any person who purchases or uses products or services offered by Catherine & Emily.

Company: Catherine & Emily, the operator of this online store.

Agreement: the agreement between Catherine & Emily and the customer created when an order is placed and accepted.

Article 2 – Identity of the Company

Catherine & Emily

Article 3 – Scope

These Terms of Service apply to all offers, purchases, orders and agreements made through Catherine & Emily.

By placing an order through our website, you agree to these Terms of Service and our other store policies.

Article 4 – Products and Offers

We make every effort to display our products, colors, descriptions and prices as accurately as possible.

Product colors may vary slightly depending on screen settings, lighting and photography.

We reserve the right to modify prices, promotions, products or offers at any time without prior notice.

We may limit or cancel quantities purchased per person, household or order when reasonably necessary.

Article 5 – Orders

An order is considered placed when the customer successfully completes checkout.

Order confirmation will normally be sent by email.

We reserve the right to cancel or refuse an order in cases including suspected fraud, incorrect pricing, product unavailability or payment issues.

Article 6 – Prices and Payment

All prices are displayed in the currency shown on our website.

Payment must be completed using one of the payment methods available during checkout.

Applicable taxes may be calculated during checkout depending on the customer's location.

Article 7 – Shipping and Delivery

Orders are normally processed within 2–3 business days.

After processing, estimated delivery generally takes 7–12 business days.

Delivery times are estimates and may be affected by logistics providers, customs, local carriers, holidays, weather or other circumstances outside our reasonable control.

Products may be shipped from one of our international fulfillment centers.

Article 8 – Returns and Refunds

Customers may request a return within 30 days of delivery, subject to the conditions described in our Refund & Return Policy.

Return shipping costs are generally the responsibility of the customer unless otherwise agreed by our customer support team.

Before requiring a return, we may offer another solution such as a replacement, store credit or partial refund.

Article 9 – Product Issues

If you receive an incorrect, damaged or defective product, please contact our customer support team with clear photos of the item and packaging.

After reviewing the issue, we may provide an appropriate solution such as a replacement or refund.

Article 10 – Intellectual Property

All website content, including text, graphics, branding, photographs, product descriptions and other materials, belongs to Catherine & Emily or its respective licensors and may not be reproduced without permission.

Article 11 – Limitation of Liability

To the maximum extent permitted by applicable law, Catherine & Emily shall not be liable for indirect, incidental or consequential damages arising from use of our website or products.

Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Article 12 – Changes to These Terms

We reserve the right to update these Terms of Service from time to time.

The version displayed on our website at the time of purchase will apply to the relevant order.

Article 13 – Contact

If you have questions regarding these Terms of Service, please contact our customer support team.