Shipping Policy

At Catherine & Emily, our goal is to provide a smooth and reliable shopping and delivery experience.

Order Processing

Orders are normally processed within 2–3 business days.

Once your order has been processed and shipped, you will receive shipping confirmation when available.

Delivery Time

After shipment, delivery typically takes approximately 7–12 business days.

Please note that delivery times are estimates and may vary depending on your location, local carrier operations, holidays, customs processing or other circumstances outside our control.

Shipping Costs

We offer free shipping on all orders unless otherwise clearly stated during checkout.

International Fulfillment

To provide a broad product selection and maintain product availability, orders may be shipped directly from one of our international fulfillment centers.

Our fulfillment facilities may be located outside the customer's country, including locations in Asia.

Order Tracking

Once tracking information becomes available, it will normally be sent to the email address provided during checkout.

Please allow some time for tracking information to update after shipment.

Multiple Packages

If your order contains multiple items, products may occasionally be shipped separately depending on availability and fulfillment location.

You will not be charged additional shipping fees because an order is shipped in multiple packages.

Delivery Delays

Delays may occasionally occur due to high order volumes, carrier disruptions, customs processing, weather conditions, holidays or other circumstances outside our reasonable control.

If you experience a significant delay, please contact our customer support team and we will assist you where possible.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has entered processing or has been shipped, we cannot guarantee that the address can be changed.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our customer support team.

After reviewing the situation, we may provide an appropriate solution such as a replacement or refund.

Returns

For information regarding returns and refunds, please refer to our Refund & Return Policy.

Questions

If you have any questions regarding your shipment, please contact our customer support team.