Privacy Policy

Catherine & Emily operates this online store and related services in order to provide customers with a convenient and secure shopping experience.

This Privacy Policy describes how Catherine & Emily collects, uses, stores and discloses personal information when you visit our website, make a purchase, communicate with us or otherwise use our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect or process the following types of personal information:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.
  • Order information, including products purchased, order history, returns, refunds and exchanges.
  • Payment information, including payment method, transaction details and payment confirmation.
  • Account information, where applicable.
  • Customer support information, including information you provide when communicating with us.
  • Device information, including your browser, device type, IP address and network information.
  • Usage information, including how you browse and interact with our website.
  • Marketing information, including your interactions with our advertisements, emails and promotional communications.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, contact us or provide information through our website.
  • Automatically when you browse or use our website, including through cookies and similar technologies.
  • From payment processors, fulfillment providers, shipping companies and other service providers.
  • From advertising, analytics and marketing partners.

How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Provide tracking information.
  • Process returns, refunds and replacements.
  • Provide customer support.
  • Prevent fraud and protect our website and customers.
  • Improve our products, website and customer experience.
  • Send marketing or promotional communications where permitted.
  • Provide relevant advertising.
  • Comply with legal and regulatory obligations.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Ecommerce platform providers
  • Payment processors
  • Shipping and logistics companies
  • International fulfillment partners
  • Customer support providers
  • Cloud hosting and technology providers
  • Analytics providers
  • Advertising and marketing partners
  • Professional advisers
  • Government authorities where required by law

Our Ecommerce Platform

Our online store is hosted using Shopify.

Shopify may process personal information relating to your access to and use of our store in order to provide, secure and improve its ecommerce services.

Information may also be processed by Shopify and its service providers in countries outside your country of residence.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, analyze website traffic, improve our services and provide advertising.

You may be able to manage cookies through your browser settings or other privacy controls available on our website.

Marketing and Advertising

We may use personal information to send promotional communications and display advertisements that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

Security

We use reasonable administrative, technical and organizational measures intended to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, comply with legal obligations, resolve disputes, prevent fraud and enforce our policies.

International Data Transfers

Because we work with international service providers, fulfillment partners and technology providers, personal information may be processed or stored outside your country of residence.

Where required, appropriate safeguards may be used for international transfers.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of certain information.
  • The right to request a copy of certain personal information.
  • The right to opt out of certain marketing communications.
  • Other rights available under applicable privacy laws.

We may need to verify your identity before processing certain privacy requests.

Children's Privacy

Our services are not intended for children and we do not knowingly collect personal information from children where prohibited by applicable law.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

Legal Disclosure

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders or lawful government requests, or to protect our business, customers and legal rights.

Business Transfers

If Catherine & Emily is involved in a merger, acquisition, financing, restructuring or sale of business assets, personal information may be transferred as part of that transaction where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The most recent version will be published on this website.

Contact

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team.